After-sales Service


  Shipping Warranty  

We usually ship goods By DHL, UPS,EMS,Aramex,Epack, China/Singpost airmail, HongKong Airmail.

DHL: 3-5 days
UPS: 5-7 days
EMS: 10-15 working days
Aramex:7-15 working days
Post Airmail: 7-15 working days.
Some countries need more days will according to the exact logistic.

If you have not received the goods during the normal time, please contact us for checking the package status timely online or by email:
http://www.VidentShop.com/info/contact-us/



  Product Warranty  

1. Damaged tool Service: If the product you received has been damaged during the shipping, please report to local DHL office/Post office immediately and ask for damage proof, then contact our website customer service for exchange service.

2. Product Qualtiy problem for refund or exchange: If the product has any problems, please contact our customer service online within 7 days and return the item to us within 30 days upon the arrival.If you not contact us within 7 days and not return to us within 30days, it is considered as used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT.

3. Return Service: All returned items MUST BE in the original packaging and you need to provide us with the shipping tracking number, specific reason for the return, and also your order number. If the item needs repair, refund or exchange, please use simple airmail to ship back to us.

4. One-year warranty. If the item need repair, within one year, customers no need pay repair fee but need to pay both back and forth shipping cost. Over one year warranty, customer need to pay repair fee for repair.



  Warranty Item  

 
Main Unit for Equipment 1 year warrnaty
Machine peripheral equipments and wire No warranty
Car diagnostic laptop 3 months
Data Hard Disk No warranty
Car software No warranty
Consumables No warranty


  Technical Service  

1. If you have any technical problem, please contact us online or by email at: sales@VidentShop.com

2. Remote help service: If your problem needs to be solved by remote help by our engineer, please download the teamviewer software, install it on your computer, then give us ID and password for remote help.



  refund policy 


1. Damaged tool Service: If the product you received has been damaged during the shipping, please report to local DHL office/Post office immediately and ask for damage proof, then contact our website customer service for exchange service.

2. Product Qualtiy problem for refund or exchange: If the product has any problems, please contact our customer service online within 7 days and return the item to us within 30 days upon the arrival.If you not contact us within 7 days and not return to us within 30days, it is considered as used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT.

3. Return Service: All returned items MUST BE in the original packaging and you need to provide us with the shipping tracking number, specific reason for the return, and also your order number. If the item needs repair, refund or exchange, please use simple airmail to ship back to us.