F.A.Q (Frequently Asked Questions)

Videntshop.com Shipment & Track

Shipment & Track

Customs Clearance

Customs Clearance

Payment

Payment

Return & Warranty

Return & Warranty

Return & Warranty


Return Policy

1.The item you received has quality problem.

If the product you receive can not work once you receive it or it encounter crash in delivery, please contact us within 48 hours after you got it. Our customer service will arrange free exchange or return service for you.
We have a 30 day return policy. All parts must be returned within 30 days of delivery with a valid RMA number. We do not accept any returns after 30 days, no exceptions. To obtain an RMA number, you must submit a support ticket from the Tickets center within 30 days of ordering your product and we will email you an RMA (return merchandise authorization) number with instructions. Returns can't be accepted without an RMA Number.
 
2.You are not satisfied with the item you buy at VidentShop.com.

We can also accept return within 30 days if you not satisfied with the item you bought, you can get partial refund (minus the shipping cost,10% handling cost, and cost on items activated if the product needs activating), or exchange to another item you want. Customer need responsible for both shipping fee.
 
3.You order a wrong item from us.

You can also return back the wrong item to get partial refund (minus the shipping cost), or exchange a right item, customer responsible for extra shipping cost.
 
4.We send you the wrong item.

We will be responsible 100% for any fee caused by this. You can return the wrong item back to us to get full refund or resend you the right item, and we pay the shipping cost to send back.

5.How much will be my refund?

Refunds will only be issued on the part itself minus any discounts and/or restocking fees. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your RMA e-mail.

At last, in some particular situation, our return policy can be open for you after our customer service learning your particular problem. Please contact our customer service for this situation.



Product Warranty  

1. Damaged tool Service: If the product you received has been damaged during the shipping, please report to local DHL office/Post office immediately and ask for damage proof, then contact our website customer service for exchange service.

2. Product Qualtiy problem for refund or exchange: If the product has any problems, please contact our customer service online within 7 days and return the item to us within 30 days upon the arrival.If you not contact us within 7 days and not return to us within 30days, it is considered as used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT.

3. Return Service: All returned items MUST BE in the original packaging and you need to provide us with the shipping tracking number, specific reason for the return, and also your order number. If the item needs repair, refund or exchange, please use simple airmail to ship back to us.

4. One-year warranty. If the item need repair, within one year, customers no need pay repair fee but need to pay both back and forth shipping cost. Over one year warranty, customer need to pay repair fee for repair.



Warranty Item 

 
Main Unit for Equipment 1 year warrnaty
Machine peripheral equipments and wire No warranty
Car diagnostic laptop 3 months
Data Hard Disk No warranty
Car software No warranty
Consumables No warranty