F.A.Q (Frequently Asked Questions)

Videntshop.com Shipment & Track

Shipment & Track

Customs Clearance

Customs Clearance

Payment

Payment

Return & Warranty

Return & Warranty

Shipment & Track


Shipping Warranty  

We usually ship goods By DHL, UPS,EMS,Aramex,Epack, China/Singpost airmail, HongKong Airmail.

DHL: 3-5 days  (www.dhl.com)
UPS: 5-7 days  (www.ups.com)
EMS: 10-15 working days   (www.ems.com.cn)
Aramex:7-15 working days   (www.aramex.com)
Post Airmail: 7-15 working days.   (www.17track.net/en)
Some countries need more days will according to the exact logistic.

If you have not received the goods during the normal time, please contact us for checking the package status timely online or by email:
http://www.VidentShop.com/info/contact-us/

 

1. Our delivery methods: 

Express: DHL, EMS, UPS, TNT,Yanwen Espress and FedEx
Flat airmail: China Post & Hongkong post


2. Usually, we ship out your item by DHL, Yanwen Express or China Post.

Our website has mark the shipping methods on the webpage. Standard flat shipping is by singpost airmail, Express shipping usually is by DHL or Yanwen Express. To Russia we can only ship by EMS. If you need specific shipping methods, please leave a message under your order or send us an email, we will contact you on time and confirm with you.

3. Special shipment notice

1) Brazil customers notice
If you want to ship the item by DHL, UPS, TNT or Fedex, you have to provide us your CPF No. (tax No.), that's is necessary for shipment and customs clearance. But if you use EMS, Singapore post or Hongkong post, it doesn't need CPF No..

2) EMS Service only to specific countries: Russia, Belarus, Ukraine, France, etc.

3) We can use the special shipment as your authorized agent.